Refund Policy

1. Free Mockup — No Cost, No Risk

Our free custom mockup is delivered before you pay a cent. You see exactly what your website will look like and have unlimited revisions on the mockup before committing. If you don't love it, you walk away — no charge, no hard feelings.

2. Initial Deposits

If a deposit is required to begin development after mockup approval, this deposit is non-refundable. It covers the time, planning, and work already invested in starting your build. The deposit amount and terms will be clearly communicated in your project agreement before any payment is collected.

3. Monthly Subscriptions

Our monthly plans include hosting, maintenance, and ongoing support. Here's how billing works:

• No refunds: All monthly subscription payments are non-refundable. Once a payment is processed for a billing period, it cannot be refunded.
• No part-way-through refunds: We do not issue prorated or partial refunds for any portion of a billing period. Your website stays live through the end of the paid period, but no refund is issued for unused days.
• Cancellation: Cancellations can only be made by contacting us directly. To cancel, email us at contact.james.biz@gmail.com. Cancellation takes effect at the end of your current billing period — you will not be charged for future months.

4. Annual Subscriptions

Our annual plans offer a discounted rate for businesses that commit to a full year of service. Here's how annual billing works:

• No refunds: All annual subscription payments are non-refundable. Once an annual payment is processed, it cannot be refunded in whole or in part.
• No part-way-through refunds: We do not issue prorated or partial refunds for unused months within an annual term. Your website stays live through the end of the annual period, but no refund is issued for remaining months.
• Cancellation: Cancellations can only be made by contacting us directly. To cancel, email us at contact.james.biz@gmail.com. Cancellation takes effect at the end of your current annual billing period — you will not be charged for future years.

5. Chargebacks & Disputes

We ask that you contact us before initiating any chargeback or payment dispute. Most issues can be resolved quickly through direct communication. We reserve the right to suspend services on any account with an active payment dispute.

6. How to Request a Cancellation

To cancel your subscription or request a refund, email us at contact.james.biz@gmail.com with your name, website, and reason for cancellation. We'll confirm within 1–2 business days.